Stop the damage spreading
We secure access, protect your visitors and preserve the evidence before making changes, so the clean-up doesn’t make things worse.
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Established 2003
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Website emergency · Hacked website repair UK
Hacked WordPress Website Repair UK
Malware removed, the way in closed, and your website trusted again by Google and your customers.
A hacked website costs you sales, enquiries and reputation every hour it stays that way. Customers see warnings or get redirected to spam, Google may flag the site as dangerous, and your hosting company may suspend it.
Digital Flair provides hacked WordPress, WooCommerce and Joomla website repair for UK businesses. We contain the damage, remove the malware, find out how the attackers got in and close the gap, so the site stays clean rather than being reinfected a week later.
You deal directly with an experienced technical lead who explains what happened in plain English. We have been looking after business websites since 2003.
- Suitable for
- UK businesses with a hacked, infected or blacklisted website
- Platforms
- WordPress, WooCommerce, Joomla and other PHP websites
- Approach
- Contain, clean, find the way in, then protect
- Outcome
- A clean site, warnings removed and the gap closed
Is my website hacked?
Common signs your website has been hacked
Some attacks are obvious. Many are designed to stay hidden from the site owner while they damage your search rankings or target your visitors.
- Google or the browser shows a “deceptive site” or “dangerous site” warning.
- Visitors, especially on mobile, are redirected to spam, adult or scam websites.
- Google shows pages you did not create, often in Japanese or selling pharmaceuticals.
- Your host has suspended the account or reported malware.
- Admin users, plugins or files have appeared that nobody recognises.
- The website has suddenly become slow, broken or shows a critical error.
- Your emails are bouncing or landing in spam because the server sent spam.
What’s included
Complete hacked website repair, not just a quick scan
Automated scanners are a useful start, but they miss things. We combine professional security tools with a manual review of your files, database and server, so nothing is left behind.
Remove malware and malicious code
Infected files, injected scripts and malicious database entries are found and removed, and core software is replaced with known clean copies.
Find out how they got in
A vulnerable plugin, a stolen password or a weakness on the server. Without fixing the way in, a cleaned site is often hacked again.
Remove hidden ways back in
Attackers usually leave backdoors, rogue admin accounts and scheduled tasks. We track them down and remove them.
Clear warnings and restore trust
We request reviews from Google and other blocklists once the site is clean, and remove spam pages from Google’s results through Search Console.
Undo the damage to your rankings
Spam pages, hidden links, cloaked content and malicious redirects are removed, so search engines see your real website again.
Get your account and email working
We deal with your hosting provider to lift suspensions and check that the server is no longer sending spam that harms your email reputation.
Make sure the business works again
Checkout, payments, contact forms, logins and important pages are tested, so your website is earning again, not just “clean”.
Make it harder to happen again
Updates, access, passwords, file permissions and protective services are tightened, with backups and monitoring in place.
How we work
From hacked to clean, safely and in the right order
Rushing a clean-up often leaves backdoors behind. Every repair follows the same controlled sequence.
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01
Contain
Secure access, protect visitors and take a copy of the infected site as evidence.
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02
Investigate
Scan and manually review files, database, users, logs and server settings to find everything that was changed.
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03
Clean
Remove malware, spam and backdoors, replace core files with clean copies and close the way in.
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04
Recover
Test the site, request Google and blacklist reviews, and lift any hosting or email blocks.
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05
Protect and report
Harden the site, set up monitoring and explain what happened, what was affected and what to do next.
Why sites get reinfected
Cleaning is only half the job
Many hacked websites are “cleaned” and then hacked again within days. Either a backdoor was missed, or the weakness that let the attackers in was never fixed.
On one Joomla website we cleaned, malicious code kept appearing in the menus, breaking every link on the site. The code was hidden in the database, where file scanners don’t look. The way back in was a hidden administrator account, named after a real customer from the site’s own testimonials so it would blend in. We blocked it while preserving the evidence, cleaned every infected menu item and set up monitoring that alerts us if the attacker’s code ever reappears.
We don’t consider a site repaired until we know how it was compromised and that route is closed. You get a plain-English summary of what we found and what we changed.
Cause
How the attackers got in, identified
Clean
Files, database and users checked by hand
Closed
Backdoors and the original weakness removed
Watched
Monitoring in place to spot any return
Ways we can help
Fix it now, then keep it safe
Every hacked website is different. We confirm the scope with you before the main clean-up begins.
Hacked website clean-up
Containment, malware and backdoor removal, the way in closed, warnings cleared and the site tested.
Call 0333 444 0283Clean-up and ongoing protection
Everything in the clean-up, followed by tested updates, monitoring, backups and security under our managed support.
See managed supportClean-up and secure hosting
Move the cleaned website onto our managed cloud platform, with protective services and monitoring included.
See managed hostingFAQs
Hacked website repair: common questions
How do I know if my WordPress site has been hacked?
The most common signs are Google or browser warnings, visitors being redirected to other websites, strange pages appearing in Google, unknown admin users, a hosting suspension, or a sudden slowdown or critical error. Some hacks only show to mobile visitors or search engines, so the site can look normal to you. If you are unsure, call us and we will check.
Can’t I just restore a backup?
Sometimes, but it is risky on its own. The backup may already contain the infection, and restoring it does not fix the weakness that let the attackers in, so the site is often hacked again. A backup can be part of the recovery once we know what happened.
Will I lose my content, orders or customers?
We work to keep your content, products, orders and customer accounts intact. We take a copy of the site before changing anything, so there is always a route back.
How long does it take Google to remove the warning?
Once the site is clean, we ask Google to review it. Google usually responds within a few days. We also check other blocklists that browsers and security tools use.
Has customer data been stolen?
We look for evidence of what the attackers accessed and give you the facts. If personal data may have been exposed, you may need to report it to the ICO within 72 hours of becoming aware. We have written investigation reports that clients have shared with the ICO, setting out what happened, what was affected and what was fixed. See an example case study. Card payments taken through providers such as Stripe or PayPal are not usually stored on your website.
Can you fix a site that wasn’t built by you?
Yes. Most hacked websites we repair were built by someone else. We work with WordPress, WooCommerce and Joomla, other PHP websites and Ruby on Rails applications.
How do I stop it happening again?
Keep software updated and tested, use strong unique passwords and two-factor login, remove unused plugins and users, and keep monitored backups. Our managed support plans take care of all of this for you.
Do you help businesses across the UK?
Yes. We repair hacked websites for businesses throughout the UK, working remotely, so we can start as soon as we have access.
Website hacked or showing warnings?
Every hour a hacked website stays online costs you customers and trust. Speak to a technical lead now and we will tell you the sensible first step.